Consumer champion James Walker discusses how to ensure your home renovations meet the agreed standards and deliver real quality. In this candid, hard-hitting conversation, you’ll learn about the common pitfalls of renovation projects - and the practical steps you can take to keep everything on track from start to finish. This session is essential for anyone planning home improvements, packed with expert insights and actionable tips you can rely on. It will also mark the launch of Trusted Payments – a simple but powerful new scheme designed to protect homeowners. In essence, Trusted Payments works by holding your money in a secure, independent account during a home improvements project, only releasing funds to the contractor when agreed stages are completed to your satisfaction. This gives both parties confidence and helps prevent disputes.